Last Updated: March 2024
Privacy Policy
This Privacy Policy explains how DevStudio Agency collects, uses, and protects your personal information when you use our services.
Important: By using our website and services, you consent to the collection and use of your information as described in this policy. If you do not agree with any part of this policy, please do not use our services.
1. Information We Collect
We collect information that you provide directly to us, as well as information automatically collected when you use our services.
1.1 Information You Provide
- Contact Information: Name, email address, phone number, business name
- Service Information: Details about your business, services needed, project requirements
- Communication: Messages, emails, and other communications with us
- Payment Information: Payment details for services (processed through secure third-party providers)
- Account Information: If you create an account, username, password, and profile information
1.2 Information Automatically Collected
- Usage Data: Pages visited, time spent on site, click patterns
- Device Information: IP address, browser type, device type, operating system
- Location Data: General location based on IP address (country, city level)
- Cookies: We use cookies and similar tracking technologies
2. How We Use Your Information
We use your information for the following purposes:
- Service Delivery: To provide our Google Business Profile and web design services
- Communication: To respond to inquiries, send updates, and provide customer support
- Improvement: To improve our website, services, and user experience
- Marketing: To send relevant marketing communications (with your consent)
- Legal Compliance: To comply with legal obligations and protect our rights
- Security: To detect and prevent fraud, abuse, and security issues
3. Data Protection & Security
We implement appropriate security measures to protect your personal information:
- Encryption: Data transmitted to and from our website is encrypted using SSL/TLS
- Access Control: Limited access to personal information to authorized personnel only
- Secure Storage: Data stored on secure servers with appropriate safeguards
- Regular Updates: Security systems and software are regularly updated
- Training: Staff trained in data protection and privacy principles
Note: While we implement reasonable security measures, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your information.
4. Data Sharing & Third Parties
We do not sell your personal information. We may share information with:
4.1 Service Providers
- Hosting Providers: WebZim for website hosting
- Communication Tools: WhatsApp, Zoho Forms for communication
- Payment Processors: For processing payments (we do not store payment card details)
- Analytics Providers: Google Analytics for website analytics
These providers are obligated to protect your information and use it only for the purposes we specify.
4.2 Legal Requirements
We may disclose your information if required by law, court order, or government request, or to protect our rights, property, or safety.
5. Your Rights & Choices
You have the following rights regarding your personal information:
- Access: Request access to the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information (subject to legal requirements)
- Opt-Out: Opt out of marketing communications at any time
- Objection: Object to certain processing of your information
- Data Portability: Request a copy of your information in a structured format
To exercise these rights, contact us using the information in Section 11.
6. Cookies & Tracking Technologies
We use cookies and similar technologies to:
- Remember your preferences and settings
- Analyze website traffic and usage patterns
- Improve website functionality and user experience
- Deliver relevant advertising (with consent)
6.1 Cookie Types
- Essential Cookies: Necessary for website functionality
- Analytics Cookies: Help us understand how visitors use our site
- Preference Cookies: Remember your settings and preferences
- Marketing Cookies: Used to deliver relevant advertisements
You can control cookies through your browser settings. Note that disabling certain cookies may affect website functionality.
7. Data Retention
We retain your personal information for as long as necessary to:
- Provide services to you
- Comply with legal obligations
- Resolve disputes and enforce agreements
- Maintain business records as required by law
When information is no longer needed, we securely delete or anonymize it.
8. International Data Transfers
As a Zimbabwe-based business serving Harare clients, we primarily store and process data within Zimbabwe. However, some service providers may process data in other countries. We ensure appropriate safeguards are in place for any international data transfers.
9. Children's Privacy
Our services are not intended for children under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
10. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of significant changes by:
- Posting the updated policy on our website
- Updating the "Last Updated" date at the top of this page
- Where appropriate, sending you a direct notification
We encourage you to review this policy periodically to stay informed about how we protect your information.
11. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:
Additional Information: This Privacy Policy applies only to DevStudio Agency's services. It does not apply to third-party websites, services, or applications that may be linked from our website. We encourage you to review the privacy policies of any third-party services you use.