1. General Refund Policy

DevStudio Agency is committed to providing high-quality digital marketing services. Due to the custom nature of our work and immediate allocation of resources, we have specific refund policies as outlined below.

2. Service-Specific Refund Terms

2.1 Google Business Profile Services

2.2 Website Design Services

3. Eligibility for Refunds

3.1 Qualifying Circumstances

Refunds may be considered in these situations:

• Service Not Delivered: We fail to deliver any part of the agreed service
• Major Delay: Project delayed by more than 30 days from agreed timeline (our fault)
• Technical Failure: Critical technical issues we cannot resolve
• Pre-Commercement: Cancellation before any work has begun

3.2 Non-Qualifying Circumstances

Refunds are generally NOT provided for:

• Change of mind after work has commenced
• Dissatisfaction with Google search rankings (outside our control)
• Business results not meeting expectations
• Delays caused by client (late content, approvals, etc.)
• Third-party service issues (hosting, Google updates, etc.)
• Services already rendered or partially completed

4. Refund Process

4.1 How to Request a Refund

To request a refund, follow these steps:

1. Email your request to support@devstudio.co.zw with subject "Refund Request"
2. Include your full name, business name, and service purchased
3. Provide the transaction reference or receipt number
4. State the reason for your refund request
5. Allow 3-5 business days for initial response

4.2 Review Process

All refund requests go through this process:

• Day 1-3: Request received and acknowledged
• Day 4-7: Review against service delivery status
• Day 8-10: Decision communicated to client
• Day 11-14: If approved, refund processed

4.3 Refund Methods

Refunds are issued via the original payment method:

• EcoCash: Returned to original EcoCash number
• Bank Transfer: Returned to originating bank account
• Cash: Cash refund in ZWL at current exchange rate

Note: Transaction fees may be deducted from the refund amount.

5. Cancellation Policy

5.1 Monthly Services

For ongoing services (GBP Management):

• 30-day written notice required for cancellation
• Service continues until the end of the billing cycle
• No refunds for partial months
• Cancel by emailing support@devstudio.co.zw

5.2 Project-Based Services

For one-time projects (website design, GBP setup):

• Cancellation must be requested before work begins
• If work has started, deposit is forfeited
• Any completed work will be delivered
• Balance payments may still be required for delivered work

6. Special Considerations

6.1 Dispute Resolution

If you disagree with a refund decision:

1. Request a review with additional information
2. We may offer service credits or alternative solutions
3. If unresolved, mediation is available through Harare business organizations

6.2 Force Majeure

No refunds will be issued for delays or failures caused by circumstances beyond our reasonable control, including but not limited to:

• Internet service provider outages
• Google service disruptions
• Power outages in Zimbabwe
• Government regulations or restrictions
• Natural disasters

7. Policy Changes

We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting to our website. For existing clients, the policy in effect at the time of purchase applies to that purchase.

8. Contact for Refund Questions